Search the Help Center to find answers or, if you're still having trouble, contact us.
You can switch from one plan to another from your own dashboard.
Step 1: Log in to your account and click on "My Account"
Step 2: Click the option "BIlling" then scroll down, locate the Active Plan and click on "Change Plan"
Step 3: Select the plan you want by clicking on "Choose Plan". You will get a confirmation message, select "OK".
The system will calculate your current, unused balance and apply it towards the daily cost of your new subscription price. If your new plan is lesser than your old plan, you will be billed with an invoice for the new plan once we have used up all the credits. If your new plan is more than your old plan, you may be billed sooner than your expected invoice date.
You can unsubscribe from some email communications that you no longer want to receive.
To unsubscribe, you will need to click on the "Unsubscribe link" at the bottom of the email you received. The link will only appear on emails that you can unsubscribe from and will not be visible on necessary emails (e.g. order confirmations).
NOTE: Once you have unsubscribed from the content release, marketing, and drip emails, you will not be able to resubscribe to them with the same email address/account.
An account can be blocked when our system registers more than three (3) devices or browsers that you might have tried to watch from.
To refresh your account, log out on all the devices that you are using to watch, then log back in.
The refund instructions will depend on how you initially signed up.
UrbanflixTV hotline: 1-833-URBANTV (1-833-872-2688)
Here are the steps to install the UrbanflixTV app on your Apple TV if you already have an account:
NOTE: If you are not yet a subscriber, set up your account at urbanflixtv.com on a web or mobile browser.
5. Enter your UrbanflixTV email address and password.
Your device is now connected to your UrbanflixTV account.
When you see a black screen after logging in, this is a problem with your browser version.
After you clear cache and cookies, some settings on sites get deleted. E.g. If you were signed in, you’ll need to sign in again. In addition, some sites may seem slower because content, like images, need to load again.
You can also see if your Smart TV browser has updates available. If you don't know how to check this, do a web search to find out this information.
You can use AirPlay to watch our videos on your TV by playing from your Mac, iPad, or iPhone.
To watch videos using AirPlay:
1. Make sure your Apple TV is set up.
2. Make sure your Apple device is logged on to the same WIFI network as your Apple TV.
3. Open the video on your Apple device and click on the AirPlay icon.
4. In the pop-up that appears, select the desired TV and the video will begin playing.
You can cancel your subscription by logging into your account then:
If you want to watch content when you are not connected to WIFI or your cellular data, you can download videos to your mobile device using the UrbanflixTV app.
NOTE: You can watch offline videos for 30 days after download. Viewing downloaded videos on mobile apps uses no data unless you are connected to WIFI, at which time, very minimal data will be used as the app updates our servers of usage. Downloading videos on apps can use standard data of around 20MB per minute of 1080p video.
|Quality||Required Minimum Bandwidth|
|4K & up||22 Mbps|
|Google Chrome||OSX, Windows, Android||69+|
|Mozilla Firefox||OSX, Windows||58+|
|Roku DVP (N100)||Roku HD-XR (N1101)||Roku XDS (2100)||Roku 2 HD/XD/XS (3000/3050/3100)|
|Roku SD (N1050)||Roku HD (2000)||Roku LT (2400/2450/2700)||Roku 1 SE (2710)|
|Roku HD (N1100)||Roku XD (2050)||Roku HD (2500)||Roku 2 (2720)|